Frequently Asked Questions
Everything you need to know about our premium ceremonial grade matcha.
What is the difference between ceremonial and culinary grade matcha?
Ceremonial grade is made from the youngest tea leaves, offering a vibrant green color and a naturally sweet, delicate flavor intended to be whisked with water. Culinary grade has a bolder, more astringent profile designed to stand up to other ingredients in lattes and baking.
Where is Matcha Fuel sourced?
Our matcha is sustainably sourced directly from family-owned organic farms in Uji, Japan, a region world-renowned for producing the highest quality green tea.
How should I store my matcha to keep it fresh?
Matcha is sensitive to light, heat, and air. We recommend keeping your tin tightly sealed in a cool, dark place. For maximum freshness, many customers prefer storing their opened tins in the refrigerator.
How long does shipping take?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
Due to the perishable nature of our products, we cannot accept returns on opened matcha. However, if your order arrives damaged or you are unsatisfied with your experience, please contact us within 30 days for a replacement or refund.
Does your matcha contain caffeine?
Yes, matcha contains caffeine, but it also contains L-theanine, an amino acid that promotes relaxation without drowsiness. This combination provides a calm, focused energy boost without the jitters associated with coffee.