Returns & Exchanges

At Matcha Fuel, we want you to be completely energized by your purchase. If you are not satisfied with your order, we offer a 30-day return policy for unopened items and a quality guarantee on all our premium powders.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for your return within 30 days of delivery.

2

Package Your Items

Ensure the matcha tin or pouch is unopened and in its original packaging to qualify for a full refund due to food safety regulations.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing